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If you're not happy with the service you've received, please contact Lisa with any complaints. We will always aim to resolve any customer complaints directly, but if you're not happy with our final response you may be able to have this reviewed by Bus Users UK.

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Bus Users UK are an independent body who will review evidence of your complaint and make a recommendation for us to review.

 

Details of Bus Users UK can be found here: https://bususers.org/contact-us/ or phone 0300 111 0001. Please be aware that Bus Users UK are only able to try to help after you have tried to resolve the issue directly with us.